Shipping Policy
Aurex Labs strives to process orders quickly and deliver reliably. This policy explains processing timelines, shipping options, estimated delivery, and common causes of delays.
Order Processing
Orders are typically processed and shipped within 1–2 business days after payment is received and order verification is completed.
Shipping Options & Estimated Delivery
Shipping options (such as Standard or Expedited) are shown at checkout, when available.
• Domestic shipping: 2–3 business days (typical)
Delivery estimates are not guaranteed and may vary based on carrier performance, destination, and seasonal volume.
Shipping Rates
Shipping costs are calculated at checkout based on destination, package characteristics, and the selected shipping method.
Shipping Delays
Please note that Aurex Labs is not responsible for delays caused by:
- Carrier disruptions or operational issues
- Weather or natural disasters
- Customs or inspection-related holds (where applicable)
- Incorrect or incomplete shipping information provided at checkout
Once an order has been shipped, responsibility for delivery and transit handling lies with the carrier.
Tracking
Tracking information is provided via email once your order ships. If you did not receive a tracking email, please check your spam/junk folder or contact support.