At Aurex Labs, the integrity, safety, and purity of our products are our top priorities. All products are intended strictly for research use only and are highly sensitive in nature. For this reason, we maintain a strict no-refund and no-return policy.

All sales are final. We do not offer refunds or accept returns for any reason, including ordering errors, change of mind, or misuse. This policy helps ensure quality control and protects the integrity of our research-grade materials.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect item, you must notify Aurex Labs within 48 hours of delivery.

To request review, please contact our support team and include:

• Your order number
• A detailed description of the issue
• Clear photos documenting the condition of the package and product

Our support team will review your submission and determine eligibility for a replacement. Replacement approval is at the sole discretion of Aurex Labs.

Limited Refund Consideration

Refunds will only be considered in rare circumstances, including:

• The order was never delivered due to an error on our part
• A replacement is not possible and the issue was reported within the required timeframe

We do not refund or replace items that have been opened, used, altered, or returned without prior authorization.

Contact Information

For any concerns or assistance regarding your order, please contact our support team:

Email: [email protected]